A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.
Posted Apr 24, 2024 - 19:01 UTC
Update
Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:
A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.
Posted Apr 23, 2024 - 19:47 UTC
Update
Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:
A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.
Posted Apr 22, 2024 - 22:05 UTC
Update
Changes were deployed beginning on April 18th that have reduced backup errors on the impacted nodes.
V2 nodes are still impacted, but additional infrastructure is in the process of being deployed against nodes to improve performance. We expect the deployments for USE nodes to complete by early next week and for DES and GBE nodes to complete by next Friday.
Posted Apr 19, 2024 - 19:35 UTC
Identified
We are currently aware of a problem where a subset of Datto SaaS Protection backups will start but never complete on certain V2 nodes. This can also impact exports of affected nodes.
Please note: This is not impacting partners on v3 pods.
Our Engineering team has identified the problem and is working towards a resolution.
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